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Apply for Customer support agent
support@uutax.com
Customer support agent
-
Type
Full-time -
Location
Remote -
Years of experience
2+
Do you have a passion for excellent customer service? Join our Customer Service team as a Customer Support Agent! You'll be the face of Bitpanda, providing exceptional support and building trust with our customers. Be part of a dedicated team focused on delivering world-class service.
What you’ll do
- Provide world-class service to Bitpanda’s customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction.
- Deliver company and team targets through strategic planning, collaboration, and consistent performance focus.
- Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
- Continuously strive to identify opportunities to improve ways in which Bitpanda can excel at supporting its customers.
Who you are
- Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat.
- Superb verbal and written communication skills – both English and German.
- Passion for investing and a keen interest in global financial markets is a plus.
- Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends.
- Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).
Benefits
- We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
- Total compensation package including participation in our Bitpanda stock option plan
- Competitive benefits programs and policies shaped by our flexibility-first philosophy
- Company-wide and team events — both in-person and virtually!
- Bitpanda swag to keep you living the brand