Customer support agent

Type

Full-time
Location

Remote
Years of experience

2+

Do you have a passion for excellent customer service? Join our Customer Service team as a Customer Support Agent! You'll be the face of Bitpanda, providing exceptional support and building trust with our customers. Be part of a dedicated team focused on delivering world-class service.

What you’ll do

Provide world-class service to Bitpanda’s customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction.
Deliver company and team targets through strategic planning, collaboration, and consistent performance focus.
Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
Continuously strive to identify opportunities to improve ways in which Bitpanda can excel at supporting its customers.

Who you are

Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat.
Superb verbal and written communication skills – both English and German.
Passion for investing and a keen interest in global financial markets is a plus.
Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends.
Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).

Benefits

We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
Total compensation package including participation in our Bitpanda stock option plan
Competitive benefits programs and policies shaped by our flexibility-first philosophy
Company-wide and team events — both in-person and virtually!
Bitpanda swag to keep you living the brand

Customer support agent

Type

Location

Years of experience

What you’ll do

Who you are

Benefits