Customer support agent

  • Type
    Full-time
  • Location
    Remote
  • Years of experience
    2+

Do you have a passion for excellent customer service? Join our Customer Service team as a Customer Support Agent! You'll be the face of Bitpanda, providing exceptional support and building trust with our customers. Be part of a dedicated team focused on delivering world-class service.

What you’ll do

  • Provide world-class service to Bitpanda’s customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction.
  • Deliver company and team targets through strategic planning, collaboration, and consistent performance focus.
  • Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
  • Continuously strive to identify opportunities to improve ways in which Bitpanda can excel at supporting its customers.

Who you are

  • Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat.
  • Superb verbal and written communication skills – both English and German.
  • Passion for investing and a keen interest in global financial markets is a plus.
  • Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends.
  • Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).

Benefits

  • We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
  • Total compensation package including participation in our Bitpanda stock option plan
  • Competitive benefits programs and policies shaped by our flexibility-first philosophy
  • Company-wide and team events — both in-person and virtually!
  • Bitpanda swag to keep you living the brand